Client Feedback

“Amanda has worked with me on the successful implementation of voice of the customer programmes across various business lines (B2B / B2C). She effectively combines her expertise, professionalism and positive personable style to deliver the desired results”, Mike Hakkens, Head of Customer Services Development at Fidelity International

“I have worked closely with Fiona on building the Operations and HR standards for Global Retail within Unilever.  She has an excellent balance of strategic vision with hands-on mentality, and implemented manuals for various brands, built training programs and operational audits with great professionalism, speed and attention to detail. Above all, she always puts people first and is a true team player”, Roosmarijn Gerritsen, HR Global Retail at Unilever

“We engaged Mandy’s services for a piece of work with an incredibly short time-frame. I was amazed how quickly she turned around the project, developing a service vision and creating a robust set of training materials to engage our employees and bring the retail brand to life. She took great pride in delivering valuable work, on time and in full, and both her quality and speed were exemplary”, Martijn Martens, Senior Global Retail Manager at Unilever

“A true expert in helping organisations focus on customers – she identifies resilient, practical brand standards, assessment methods, training methodology and engenders a crusade mentality towards delivering excellence in customer service. I strongly recommend Mandy – one of the best I’ve worked with in her profession”, Nick Burrows, Sales and Marketing Director, Restaurants Division, Whitbread

“An expert in customer insight and guest listening programmes. She brings with her a great deal of experience, rigour and consistency and gets the job done on time, on budgets and in a great way. I would definitely work with her again.”  David Hutchinson, Group Sales & Marketing Director at Paramount Restaurants

“Mandy has successfully delivered a robust guest measurement process into Punch Taverns, adding significant insight and value to the business. Among other great skills, Mandy is exceptionally good at project delivery at pace.”  Barry Clemo, Marketing Director, Punch Taverns

Described by Mark Phillips, then Managing Director of Whitbread Restaurants, as “the best acquisition they had made this year”

“Smart, knowledgeable and very experienced. She takes a very strategic approach and has a systematic, thorough approach that really adds value. She is also good fun and a pleasure to work with.”  Keith Hardie, Head of Communication at Premier Inn

“Mandy and I have worked together intensively over a 7 months period. I found Mandy puts a 110% into everything that she does, she is very thorough, dedicated and knowledgeable. I was impressed with her professionalism, her attention to detail and her focus on delivering the end results. I would highly recommend Mandy to any organisation and knows she would be an absolute credit to them.”  Nyree Matchett, Planning & Insight Manager, Spirit Group